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FAQ

Here you will find the answers to some frequently asked questions

Q – Who are Access Broadband?

A – Access Broadband is part of Redgrove Consultants Limited (RCL). RCL are an established company with over 30 years combined experience in Mobile Phone telecommunications providing infrastructure and service to suit connectivity needs. Access Broadband are a specific  part of our business dedicated to the delivery of superfast broadband via mobile phone technology.

Q – Why you? Why not go to EE direct?

The service uses the EE Network but is not an EE product. The equipment has been trialled and authorised to work on the EE network and includes a 4G enabled wifi router, and an M2M data specific SIM.

Q – What is the difference between this system and others available on the market?

Access Broadband utilise an EXTERNAL directional 4G router. The router is located outside to maximise connectivity (providing a superior service to any internal 4G router) via its embedded high-gain directional antennae (10dB gain). This will allow the installation to provide super-fast broadband at distances up to 6km from cell sites, even if line of sight is not available.

Q – Why does the router need to be installed by an Engineer?

The router needs to be professionalyl mounted at a height of 4m plus to guarantee its warranty (router is IP66 rated) and to ensure the router is correctly optimised in to the Network. The router is connected to the internal network via external grade Ethernet to reduce any losses to a minimum.

Q – Do I need to be in a 4G coverage area

A – Yes. We can confirm whether 4G is available in your area prior to you making any financial commitment

Q – Do I need BT or cable available?

A – No, the Access Broadband installation uses the mobile phone networks. As long as you are in a 4G coverage area you can receive superfast broadband

Q – Do I have to be close to a mobile phone mast?

A – No, the Access Broadband installation uses High Gain Directional MIMO antenna to connect to mobile phone cell sites up to 6Km away.

Q – Do I need line of site to the mobile phone mast?

A – The Access Broadband installation will seek out the best orientation to provide the service whether there is line of sight or not.

Q – Does the router act like a mobile phone cell site?

A – The Access Broadband 4G router works much the same as a mobile phone, dongle or other devices that use a SIM card. It uses the signal generated by the mobile phone cell site to provide you with broadband service.

Q – how quickly can I get this service?

A – Site works will normally be completed in a day and we would be looking to have you up and running within a matter of days from firm order.

Q – What plans are available?

A – We have a range of plans that are tailored to your requirements whether you have high or modest data needs.

Q – How do I contact you

A – You can email us at [email protected]. Telephone us on our Freephone number 0800 7999 400 or send us a tweet @accesstweets.

For more information contact us on 0800 7999 400
or email [email protected]

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